E-Commerce Finance · Process Analysis · independent project work

A number is not just a number; it is the result of a process.

I support small e-commerce and trading companies as well as tax advisory firms at the intersection of online shops, sales channels, ERP, payment systems and financial accounting. When discrepancies arise, I trace transactions across systems and processes, narrow down possible causes and prepare sound decisions. I also automate business processes where it makes sense and develop workflows further with AI support.

Matrix-style data flows made up of figures, system paths and connected e-commerce symbols

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Susanne

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E-Commerce Finance & Process Analysis

I understand not only the accounting entry, but also the processes behind it.

My professional foundation is operational financial accounting in e-commerce: from accounts receivable, accounts payable and open-item management to intercompany, payment and platform reconciliations, month-end preparation, liquidity monitoring and reporting.

DATEV is the accounting system I work with directly. At the same time, I understand the upstream e-commerce processes from practical experience. This enables me to identify where a transaction has produced an unexpected financial result — without claiming specialist technical or tax expertise.

My service profile

Ongoing finance supportClearly defined responsibilities, coordinated and controlled
Cost controlIdentify cost trends, discrepancies and savings potential at an early stage
Root-cause & process analysisVerify discrepancies across systems and process steps
Purposeful automationAssess purpose and commercial value first, then apply technology

How I work

Examine, verify and make the impact visible.

A plausible explanation is not enough for me. A cause should genuinely explain the issue and be confirmed through a cross-check.

  1. 01

    Identify the anomaly

    Assess figures, patterns and discrepancies from a professional perspective.

  2. 02

    Verify the cause

    Build comparison cases, isolate differences and perform cross-checks.

  3. 03

    Assess the impact

    Make financial risks and upstream and downstream processes visible.

  4. 04

    Prepare the decision

    Compare options, effort and expected impact transparently.

My professional skills as tools

I select what genuinely helps for each task.

Not every situation requires the same method. Finance is my professional anchor; systems, process analysis and automation complement the appropriate approach.

01

Professional foundation

  • Finance & accounting
  • E-Commerce
  • Controlling & KPIs
02

Systems

  • DATEV & AccountOne
  • Payment service providers: PayPal, Stripe, Adyen, Mollie, Klarna, Unzer, SumUp
  • Shop systems: Shopware, Shopify
  • Sales channels: Amazon, eBay, OTTO, MediaMarktSaturn, METRO, MarketSupply and others
  • ERP systems: Xentral, PlentyONE, JTL, WooCommerce
03

Applications

  • Microsoft 365
  • AI & LLM systems: OpenAI / ChatGPT, Anthropic Claude, Google Gemini, Microsoft Copilot and other LLM systems
  • RAG systems: various knowledge-based applications
  • Automation: n8n

A good basis for collaboration

A small client portfolio. Clear responsibility. Long-term insight.

01

Target clients

Small e-commerce and trading companies as well as tax advisory firms with e-commerce clients.

02

Engagement model

Two to three clients, predominantly remote, preferably with predictable weekly time allocations.

03

Clear boundaries

No tax advice and no independent VAT assessment or classification of transactions. No software development or system administration. Specialists are involved wherever their expertise is required.

Operationally reliable · commercially aware

Seeing finance in context.

I connect ongoing financial accounting with cost and liquidity control, reconciliations, reporting and an understanding of the wider commercial context. Process analysis is one of my tools — not the sole focus of my work.

01

Organise finance reliably

I keep ongoing finance activities structured and under control — from accounts receivable, accounts payable and open-item management to intercompany, payment and platform reconciliations and month-end preparation.

03

Create clarity for decisions

I present figures, impacts, risks and options transparently, coordinate open issues with responsible stakeholders and specialists, and keep responsibilities clear.

Professional development · AI Manager (IHK)

AI applications as an extension of my professional toolkit.

These projects demonstrate my work with AI, automation, change and governance. They complement my professional experience but are not presented as many years of professional AI practice.

01 · Strategy

AI strategy for companies

Analysed the starting point, developed a target vision and created a roadmap from a rule-based shop to a controlled AI pilot.

Outcome: strategy, pilot framework, KPIs and a scaling decision
02 · Use cases

Evaluate and prioritise use cases

Made several AI ideas comparable in terms of business value, feasibility, data availability and risk.

Outcome: a transparent selection instead of a technology decision based on intuition
03 · Concept

Needs-based product advice

Developed a conversational logic that understands the customer's plans, requests missing information and uses controlled product data.

Outcome: pilot concept for cross-category advice
04 · Project work

Apply suitable delivery models

Combined business understanding, data work, iterative development and performance measurement using CRISP-DM, CRISP-ML(Q), Scrum and DDS.

Outcome: an approach shaped by the task rather than by the framework
05 · Governance & change

Design a responsible implementation

Planned for risks, data protection, human oversight, stakeholders and acceptance as integral parts of the solution.

Outcome: clear boundaries, responsibilities and implementation steps
06 · Data & systems

Provide knowledge in a controlled way

Assessed context windows, company knowledge, grounding and hallucination risks for reliable use.

Outcome: an architectural principle for reliable rather than fabricated answers
07 · Automation

From workflow to reliable automation

Combined n8n and human-in-the-loop controls in a structured automation concept.

Outcome: a clearly defined prototype with fallbacks, responsibilities and measurable value